Advanced Office Management & Effective Administration Skills

Accreditation

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Web site: www.nasba.org

Introduction

Confident, experienced and pro-active office managers and administrators truly are the key to a successful department and company. With ever expanding job definitions, office managers are required to have a wider range of practical skills as well has highly developed levels of communication and social skills. This course focuses on the development of the key components of the role, and the personal strengths and attitudes required in operating an efficient office or supporting team.

Key focus areas include:

• Getting Organised – Managing time and tasks effectively
• Advanced Thinking Skills – Creating thinking, problem solving, planning and decision making
• Creating a harmonious dynamic productive team
• High Impact Communication Skills
• Leading through self-management; increasing levels of self-awareness, self confidence and self-control

Objectives

As a result of being on this seminar you will learn to:

• Take control of your work habits and develop the practical skills and the personal strengths needed to be a professional office manager
• Increase your productivity and effectiveness by prioritizing and making continuous improvement your working practices
• Express yourself assertively with confidence and clarity to customers, colleagues and higher management
• Understand yourself and your reactions and develop higher levels of self-motivation, self-control and self-confidence
• Use a wide range of thinking skills, including: planning, problem solving, creative thinking and decision-making

Training Methodology

The week will include presentations, discussion and syndicate work. The course aim to cater for different learning styles and involves both right and left brain skills. On this course all skills will be taught through a combination of theory and practice, which each delegate having the opportunity to gain confidence of their abilities in practice their skills in a safe environment.

Organisational Impact

• A more motivated and confident workforce with a clear purpose, vision and mission
• Increased creativity, pro-activity and productivity
• Enhanced organisational image through higher levels of professionalism
• A more harmonious positive team atmosphere through increased levels of self-awareness, self-control and self-responsibility
• Savings of time and resources through better time management

Personal Impact

As a result of being on this programme, delegates will gain:

• A higher level of commitment for personal improvement and achievement, based on having a clear purpose, vision ad mission for their career
• A clear understanding of the principles and practical applications of time management, including prioritising, delegation, and systems management
• Confidence in both left and right brains skills, including creativity thinking as well as logical, planning and decision making skills
• A wide variety of communication skills, including understanding body language, being more assertive, dealing with difficult people, listening skills and public speaking
• Delegates will learn a lot about themselves, their effective and ineffective behaviour, how to change and how to put the new skills into practice back in the workplace.

Who Should Attend?

• Office Managers, Administrators, Supervisors, Personal Assistants, anyone working in an office role supporting management
• Anyone who is interesting in adding new relevant skills and knowledge to their office management resume and repertoire
• Anyone who needs a high level of interpersonal skills to get things done at work
• Anyone who is recently promoted and wants to acquire the new practical skills and personal strengths required to fulfil an increased level of responsibility in the office.
• Anyone who already has a lot of knowledge about their job, but could benefit through a deeper understand of personal motivation, how to change habits and how to be a more positive, proactive, productive person.

 SEMINAR OUTLINE 

DAY 1

Taking Control of Your Work Life

• The bigger picture – clarifying purpose, vision and mission
• The changing role of office managers
• The secret to working smarter rather than harder
• To do or not to do - how to use a priority matrix
• Achieving results through others – managing and delegating skills
• Setting up systems for dealing with paper work
• Organising your workspace for maximum output
• Overcoming time management obstacles

DAY 2

Advanced Thinking Skills

• Mind Mapping for increased creativity, and problem solving
• Basic Project Planning
• How to delegate effectively
• Making effective decisions
• Traits of Highly Effective Work Teams
• Conflict Management Styles
• How reach win-win solutions at work

DAY 3

Vital Communication Skills

• Coaching Skills
• How to motivate others
• Understanding and using body language
• Visual, verbal and vocal communication
• Listening skills – seeking to understand before being understood
• Best practices for delivering positive and negative feedback
• Understanding different personality types
• Dealing with difficult people

DAY 4

Vital Communication Skills – Part II

• Different communication styles
• Becoming an assertive communicator – strong and respectful
• Dealing with aggressive people
• How to say ‘No’ when necessary
• Using questioning skills to avoid mis-understandings
• Managing your relationship with your boss
• Effective telephone communication
• Using e-mail and internet effectively

DAY 5

Self Managing Leadership

• Preparing and delivering a speech in public
• Overcoming nervousness
• Different styles of leadership
• Developing key leaderships skills
• How to influence others positively from any level of the company
• Becoming a more proactive, responsible and self-aware person
• Developing emotional intelligence
• Continuing Professional Development - where to go from here